Oversees, diagnoses and rectifies internal issues with automation, as well as operator issues regarding automationĮnsures that dealer issues are resolved promptly and professionally Maintains or establishes dealer relations through proactive and effective communications with new or existing dealers and industry vendors Remains educated and informed of industry trends in products, procedures and services Maintains server room cleanliness and organization Maintains cleanliness and organization of the central station Maintains and supports central station equipment Oversees, diagnoses and rectifies operator issues regarding automation Trains operators and dealers on procedures related to monitoring alarms and processing alarms through automation and receivers Holds staff meetings and attends any meetings where attendance is requested by Acadian Manages the staffing of the central station including hiring new employees, counseling employees on mistakes and terminating employees that are not meeting Acadian standards Job Summary: Manages the daily operations of the central stationĬapable of traveling a few days a week to manage the daily operation and workflows of all centrals for Video and Traditional Monitoring ACADIAN TOTAL SECURITY - Alarm Center Manager - (Job can be based in both Baton Rouge, LA or Lafayette, LA) JOB DESCRIPTIONĮquipment Used: Computer, Telephone, Printer
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